Support

Email: help@elektraset.com – we answer on business days within 2 business days (Central European Time).

Please include your store's myshopify.com address, the page of the app and what you expected to happen. Never send passwords or access tokens.

Getting started

• Tag your wholesale-only products with b2b-only (or the tag you set in the app's Settings).
• Create your B2B markets in Shopify (Settings → Markets, a market for company locations) and give each one a catalog. On Basic, Grow and Advanced, Shopify allows 3 active catalogs across all B2B markets.
• Add assignment rules in the app: for example, tier "gold" → market "Wholesale Gold", or country "CA" → "Wholesale Canada".
• Link the application form in your store menu: /apps/trade-application (add ?tier=gold for invitation links).
• Approve applications in the review queue. The app creates the company and adds its location to the market.
• Run the visibility audit and fix the exceptions. The audit runs daily (Growth) or hourly (Pro).

Frequently asked questions

Does the app work without Shopify Plus? Yes. On Basic, Grow and Advanced, a company location gets its catalog through B2B market membership, which is what the app manages. On Plus the same approach works too.

Why is a B2B-only product still visible in Shop or Google? Market catalogs do not control other sales channels. The audit reports products published on Shop and other channels and products without the "hidden from search and Shop" flag (seo.hidden). Search engines may keep old copies for a while.

What happens when the 3-catalog limit is reached? Put new companies into the existing tier markets with rules, or use the quote fallback (Pro): a draft order for the company with the agreed prices.

How do I undo a change? Every change is in the Audit log with a "Roll back" button; a launch can be rolled back as a whole.

Does the app add code to my theme? No. The application form is served through a Shopify app proxy page; nothing is added to other pages.

Status and data

• Privacy policy: https://b2b-catalog-guard.apps.elektraset.com/privacy
• Terms of use: https://b2b-catalog-guard.apps.elektraset.com/terms

Elektraset, s.r.o. · https://elektraset.com/